Out of 300 residents surveyed in Vedi Town, 219 residents have been extremely displeased with the services provided by 'Veolia Jur' Company: as Vedi Community Municipality General Department Head Lilit Dallaqyan said at the summary of the 'PURE Water' project within the frames of Local Government-CSO cooperation Small Grants programme held at 'Armavir Development Center' NGO office on 16 April. She presented the results of “Studies on Duration of Drinking Water Supply, Access, Fair Distribution and Process of New Subscription” sub-grant component. As a result of the survey carried out within the frames of the project, it has been detected:
1. The contract signed between Vedi Town residents and “Veolia Jur” CSJC doesn’t lay down the water supply schedule (the contract says residents pay for water according to the water meter). Comment by Lilit Dallaqyan, “That is, if “Veolia Jur” CSJC decides not to supply water for 10 days, then the citizen won’t pay for these 10 days, but it doesn’t give the citizens right to access water.”
2. The water supply schedule is unstable and residents cannot know what amount of water they will receive tomorrow.
3. The contract doesn’t clearly state the obligations of “Veolia Jur” CSJC.
4. There is a high price and a low quality in the process of becoming a new subscriber. 10 cases of new subscription applications have been examined when the applicant has called upon to “Veolia Jur” CSJC to ensure water supply and discharge in a newly-built private house: 5 million AMD has been required to carry out 150-meter-long water supply and 15 million AMD for water discharge – 20 million AMD in total, which is an absurd, according to the applicant, as this money exceeds the house construction expenses.
“The other problem is that there is no price list for the new subscribers on the website of “Veolia Jur” CSJC: there is a link, which doesn’t operate,” Lilit Dallaqyan said.
In reply to these studies, “East” Branch Operational Head Karapet Ohanyan said, “The water supply schedule for Vedi Town was announced in the autumn of 2017: speaking about the water supply schedule he said that currently there is a four-hour-long water supply schedule envisaged for the community which is planned to make six-hour-long next year. “Every year we should increase the maximum threshold by 5-6%.”
Speaking about high prices of subscription the director said that they haven’t set any price – the price has been set by RA Finance Ministry and Urban Development Committee.
The participants of the discussion proposed to hold another meeting inviting all the stakeholders.
This publication has been prepared within the frames of “Protect Your Right to Water” project with the support of the American people through the United States Agency for International Development (USAID), whereas the opinions expressed or the content of the publications don’t necessarily represent the official views and opinions of the USAID or the US Government.
16:19 April 29, 2019